Utilize este identificador para referenciar este registo: http://hdl.handle.net/11067/2162
Título: The paradoxes of quality
Autor: Silva, Olga
Vilhena, Estela
Santos, Manuel Gilberto Freitas
Palavras-chave: Controlo de qualidade - Normas
Garantia de qualidade - Normas
Data: 15-Abr-2016
Resumo: This research work intends to contribute to the clarification which involves the ISO 9001:2008 certification and its applicability by presenting an analysis and subsequent reflection on the impact of certification organizations, as well as compliance with the requirements of the standard. The results achieved with this work on the paradoxes of quality allowed the confirmation of what many people already suspected. These will serve as initial knowledge, once there were no other studies on this subject. Marked the paradoxes, we highlight that there are companies that claim to exist simultaneously "involvement of all in solving problems" and on the other hand claim that "there are cohesive work groups". Likewise, state that “practicing continuous improvement” and simultaneously they have "difficulty in changing the rules of the workplace".
Descrição: International journal of engineering and industrial management. - ISSN 1647-578X. - N. 6 (2014). - p. 11-21
URI: http://hdl.handle.net/11067/2162
ISSN: 1647-578X
Tipo de Documento: Artigo
Aparece nas colecções:[ULF-FET] IJEIM, n. 6 (2014)

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